![]() Repeatability was >0.70 for five scales and >0.60 for the remaining scales.Ĭonclusions. Eight scales had a Cronbach alpha coefficient of >0.70, the remaining two were >0.60. We constructed 10 summed rating scales based on factor analysis and theoretical considerations: Information on future complaints, Nursing services, Communication, Information examinations, Contact with next-of-kin, Doctor services, Hospital and equipment, Information medication, Organization and General satisfaction. The surveys included 36 845 patients and 19 578 responded (53%). Patients consecutively discharged from surgical wards and wards of internal medicine. Two postal surveys in a national sample of 14 hospitals stratified by geographical region and hospital size. Two national cross-sectional studies performed in 19. Literature review, focus groups and pilot surveys. ![]() To describe the development of the Patient Experiences Questionnaire (PEQ) and to evaluate reliability and validity of constructed summed rating scales.ĭesign.
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